Re: [at-l] bad business

["Ern & Anneke" <ern@cyberwc.net>]

Simply contact the customer service number on your credit card.  They're the
one who will process a credit.  A form will be sent to you and you need only
to cite the circumstances of the deal.  They'll issue you a credit, and it
becomes the responsibility of the vendor to contest the credit.  Likely
under these circumstances, they won't contest.

This works equally well of purchases you've made and have been unable to
receive a good resolution.  Most companies don't want the bad press and
they'll be cooperative.  But if you feel like your back is up against the
wall, your credit card company will assist you.  A credit to your account,
slapping the vendor in the wallet, is, by far, the fastest way to get the
attention of any customer service department.

Sweeter-Rain

----- Original Message -----
From: Howard D. Lyons, Sr. <turtle@aryeh.com>
To: AT List <at-l@backcountry.net>
Cc: <backpack@backpackgear.com>
Sent: Thursday, October 14, 1999 10:15 PM
Subject: [at-l] bad business


> Has anyone had the problems I've had with Backpackgear that I've had?

SNIP

> The refund has not been credited to my VISA card and I don't have the
> fuel tabs.
>
> Maybe someone can give me a clue as to how I can contact them to resolve
> this.
>
> You might think twice before buying anything from them. It appears to me
> that they are a phone/website only and operate on backorders instead of
> stock.
>
> Their website is: http://www.backpackgear.com
>
>
> Turtle


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