[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Re: [at-l] Re: Warranties
I think I've already made these comments back in September right after I
got back from my thru-hike, but I'll recap a few points here regarding some
of the companies that did good/bad to myself and a few of my closer hiking
partners during the 96 season...
Patagonia - excellent - no questions asked replacement on long underwear,
baggies shorts, etc. They even talked a snooty store in Rangely Maine to
exchange my shorts for me against the will of the overly-self-importnat
store owner who only wnted to deal with people doing $$$ purchases - quite
the yuppie store... (two thumbs up - I'd give them more if I could)
BLack Diamond - lots of problems with their trekking poles and no help from
them - their comment was that their poles weren't meant for that kind of
use, and the fact that the tips split and I wore down the shafts about 5"
did not interest them at all (two thumbs down)
MSR - they totally rebuilt my Whisperlite replacing a whole number of parts
for $5 (shipping charge they said) excellent sevice - 2 thumbs up
Mountain Hardwear - shipped me an extra tent pole overnight to Nantahala
Outdoor center for next to nothing. nice people very helpful and
accomodating (1-1/2 thumbs up)
PUR - very helpful telephone staff - were able to solve all my problems
over the phone and were giving out free filter replacements at Trail Days
(one thumb up)
One Sport - basically the worst warrentee experience I had on the trail -
almost everyone I talked to who started with One Sport Morraines had to hav
them replaced within a few weeks - really shiity boots. Mine held out most
of the hike and then fell apart - One Sport didn't want to do anything with
them - told me they were worn out. Now for $250-$300 for a pair of boots,
I certainly hope that they soles wear out before the uppers - not the case
on my boots - still had tread on them, but the uppers were falling apart
(especially the lining inside). two thumbs down (more if I could).
Leki poles - everyone seemed happy with the customer support (though not
having had any myself, cannot say first-hand) - no-one complained about
them at least.
I was pretty much a Patagonia fan before hand, but since the hike, I really
was VERY impressed with the support and service they gave me. I think it
is defeinitely worth the extra $$$ to get that sort of support.
The story with the boots convinced me that warrentee policies change from
year to year. One SPort had a no-questions asked policy a few years before
I thru-hiked and was one of the reasons I bought a pair of One SPorts...
needless to say I was very disappointed with the outcome of my problems. I
know Asolo and Raichle were alot more helpful and pretty much sent
replacement boots without even wanted to see the old boots first.
In general, I had few equipment problems, my tent held out very well, so
did my pack, and my sleeping bag (down) was superb (never got wet even
though I hiked through Bertha for 10 hours)...
-----------------------------------------------< http://www.hack.net/lists >--
This message is from the Appalachian Trail Mailing List [AT-L]
To unsubscribe email firstname.lastname@example.org with a message containing
the word UNSUBSCRIBE in the body. List admin can be reached at email@example.com