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[at-l] Re: Warranties
- Subject: [at-l] Re: Warranties
- From: Biasuki@aol.com
- Date: Sun, 19 Jan 1997 01:34:49 -0500 (EST)
I have been lurking on the list for quite awhile and have really enjoyed
reading all of your opinions, experiences, and observations. My name is Dean
Butterworth and I live in Stratford, CT. I thru hiked the AT in '95 from
April 21 to Oct 27. It was an incredible experience which has altered the
way I view life. I am still trying to adjust my life to be more in keeping
with that view. Untill I get that figured out I'm busy working and saving
money for my next big trip. Hopefully this summer I will be hiking the
Colorado Trail and finishing up the Long Trail if time and money permit.
My experiences with gear companies is recounted below.
-I too have had nothing but good experiences with the people at Kelty. They
replaced the hip belt for my Super Tioga during my thru hike with no
-I also received excellent service from the people at Sweetwater when the
locking pin for the pump arm on my Guardian filter broke. They sent out a
replacement right away and even included a free cleaning brush.(It's not much
but it's the thought that counts)
-Unfortunately, I was not impressed with Asolo's customer service, either. My
Asolo AFX 530's delammed coming into DWG. I called their customer service
line and they began to give me the 3rd degree. After a series of questions
they said that I was using the boots in a way that they never intended (i.e.
long miles with "heavy" loads) and that I got about as much mileage on the
boots as was to be expected. I had started wearing them in Damascus.
Gear does wear out on a thru hike, and in general the support from the
manufacturers is great. As with everything a little patience and flexibility
go a long way in overcoming these minor tribulations. If patience and
flexibility are in short supply make sure you have plenty of duct tape. :-)
Keep on Keepin' on!
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