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Re: [at-l] re: integral designs and product warantees
- Subject: Re: [at-l] re: integral designs and product warantees
- From: email@example.com (Jim Owen)
- Date: Fri, 17 Jan 1997 13:21:39 -0500 (EST)
Just to add to the list -
Camp Trails sent me a new pack frame
MSR (as you said ) was super although the filter was a high
Vasque was having MAJOR problems that year - they had changed
their glue to be more environmentally friendly and they became
less hiker friendly. But they DID replace my boots twice in 92.
More than that - when I sent the last pair back to them for their
QA people to see how they'd delaminated, they sent me another
pair. Others may complain about them - but not me.
>do you have a number and/or website for Integral Designs? stuff sounds
>here's my experience with a few companies regarding warantees:
>in 92, vasque was having so many problems with their boots, they TURNED OFF
>their 800 # :( thruhikers were not happy.
>asolo was totally unresponsive to little debbie's pleas when her boots
>delaminated after 600 miles. (we no longer buy from them)
>msr was awsome to me - sent a new filter pump head no questions asked after
>mine developed a crack.
>one sport was awesome to me. their boots also had a delam problem, but
>they took the position that they were responsible for fixing it! imagine
>that! they sent me 3 pairs of boots over 1000 miles - the last pair i
>still have and are going strong.
>jansport was awesome for smokey. he had a 10-year old denali(?) model that
>broke before erwin. air mailed him an equivalent replacement for no
>charge, no questions asked.
>mountainsmith was good for the falling rock patrol. all three had the new
>elites in 92, all three busted through at the top of the stays. mtnsmith
>sent them demo packs to use while they repaired the elites. elites were
>fine the rest of the way.
>dana was good for little debbie - sent her a smaller waist belt for her
>ems, ll bean and rei also stand behind the products they sell. ll bean
>hand delivered two pairs of boots to shaws after they forgot to overnight
>them (4 hr drive each way). we love ll bean :)
>(thanks for the IRC info, jeff. had some problems last night, but finally
>got on late - everyone was gone! when's the next session?)
> . . . . . . . . . . .
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