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Re: [at-l] re: integral designs and product warantees

Mike -
Just to add to the list -

Camp Trails sent me a new pack frame

MSR (as you said ) was super although the filter was a high
maintenance proposition.

Vasque was having MAJOR problems that year - they had changed
their glue to be more environmentally friendly and they became
less hiker friendly.  But they DID replace my boots twice in 92.
More than that - when I sent the last pair back to them for their
QA people to see how they'd delaminated, they sent me another
pair.   Others may complain about them - but not me.

Walk softly,
Jim


>jeff -
>
>do you have a number and/or website for Integral Designs?  stuff sounds
>interesting.
>
>
>here's my experience with a few companies regarding warantees:
>
>in 92, vasque was having so many problems with their boots, they TURNED OFF
>their 800 #  :(   thruhikers were not happy.
>
>asolo was totally unresponsive to little debbie's pleas when her boots
>delaminated after 600 miles.  (we no longer buy from them)
>
>msr was awsome to me - sent a new filter pump head no questions asked after
>mine developed a crack.
>
>one sport was awesome to me.  their boots also had a delam problem, but
>they took the position that they were responsible for fixing it!  imagine
>that!  they sent me 3 pairs of boots over 1000 miles - the last pair i
>still have and are going strong.
>
>jansport was awesome for smokey.  he had a 10-year old denali(?) model that
>broke before erwin.  air mailed him an equivalent replacement for no
>charge, no questions asked.
>
>mountainsmith was good for the falling rock patrol.  all three had the new
>elites in 92, all three busted through at the top of the stays.  mtnsmith
>sent them demo packs to use while they repaired the elites.  elites were
>fine the rest of the way.
>
>dana was good for little debbie - sent her a smaller waist belt for her
>alpine.
>
>ems, ll bean and rei also stand behind the products they sell.  ll bean
>hand delivered two pairs of boots to shaws after they forgot to overnight
>them (4 hr drive each way).  we love ll bean :)
>
>(thanks for the IRC info, jeff.  had some problems last night, but finally
>got on late - everyone was gone!  when's the next session?)
>
>mike
>ke kaahawe
>
> .    .    .    .    .    .    .    .    .    .    .
>/ \  / \  / \  / \  / \  / \  / \  / \  / \  / \  / \
>   \/   \/   \/   \/   \/   \/   \/   \/   \/   \/   \
>
>Michael Henderson               mikeh@royalrobbins.com
>
>There is more to life than increasing it's speed - Ghandi
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