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Asolo return experince
Hello Everyone
I put Asolo to the test yesterday. My Pinnacles are 1 1/2 months
old and I've hiked twice in the woods with them. I broke them in street
walking. They have many coats of Nikwax paste on them. I've had minor
leakage on both hikes. This is spring run off and the trails are really
wet. I feel any leather boot would have a hard time staying dry. Just
wanted to see what the store and company would do. I brought them back
to Climb High, the store and a manufacturer of backpacking equipment,
where I purchased them. They (Robert) were terrible to deal with. Its
your problem attitude. No money back. Willing to send them back to Asolo.
I called Asolo who happen to be about 5 miles were I live. Mike the
Service Rep was great to deal with. He said they usually replace anything
sent back to them. With in reason. Asolos policy on leakage is that
leather boots leak. Don't ever believe any store that says they won't.
Though they will try to take care of the leakage problem. A test they
use on fairly new boots that have been treated is set the boot in water
up to just below the stitching. They feel that stitching well treated rarely
leaks. If the boot leaks or shows leather wetness then its a bad pair
of boots. The sole will come off very early also. They also would rather
deal with the buyer rather than the store. I was impressed by this
treatment. I'll let you know how it turns out in the end.
Beau Bushor N1MJD
Burlington, Vermont
LT 6-96
AT 97
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CLOCK n. A machine of great moral value to man, allaying his concern
for the future by reminding him what a lot of time remains
to him.
Ambrose Bierce (1842-1914), "The Devil's Dictionary", 1911
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