[at-l] Here it is!

[Bror8588 at aol.com (Bror8588@aol.com)]

Another Urban  Legend...maybe, but this is too good not to be true...! 

A  lady died this past January, and Citibank billed her in February and March 
for  their annual service charges on her credit card, and then added late 
fees and  interest on the monthly charge.  (The balance had been $0.00 and now is 
 somewhere around $60.00.)

A  call was placed to Citibank: 
Caller:  "I am calling to tell you that she died in January." 

Citibank:  "The account was never closed and the late fees and charges still 
apply."  

Caller: "Maybe, you should turn it over to collections."  

Citibank: "Since it is 2 months past due, it already has been."  

Caller: So, what will they do when they find out she is dead?"  

Citibank: "Either report her account to the frauds division or  report her to 
the credit bureau, maybe both!" 

Caller: "Do you  think God will be mad at her?" 

Citibank: "Excuse me?"  

Caller: "Did you just get what I was telling you--The part about  her being 
dead?" 

Citibank: "Sir, you'll have to speak to my  supervisor." 

Supervisor gets on the phone: 
Caller:  "I'm calling to tell you, she died in January." 

Citibank: "The  account was never closed and the late fees and charges still 
apply."  

Caller: "You mean you want to collect from her estate?"  

Citibank: (Stammer). "Are you her lawyer?" 

Caller:  "No, I'm her great nephew." (Lawyer info given) 

Citibank: "Could  you fax us a certificate of death?" 

Caller: "Sure." (Fax number is  given) 

After they get the fax: 
Citibank: "Our  system just isn't setup for death. I don't know what more I 
can do to help."  

Caller: "Well, if you figure it out, great! If not, you could just  keep 
billing her. I don't think she will care." 

Citibank: "Well,  the late fees and charges do still apply." 

Caller: "Would you like  her new billing address?" 

Citibank: "That might help."  

Caller: "Odessa Memorial Cemetery, Hwy 129, plot number 69."  

Citibank: "Sir, that's a cemetery!" 

Caller: "What do you  do with dead people on your planet?"