[at-l] Hiking poles - On Topic

[TrailR at aol.com (TrailR@aol.com)]

In a message dated 9/22/2004 11:46:10 AM Eastern Daylight Time,  
Slyatpct@aol.com writes:

There  you go.  The best customer service in the business.  Name another  
that 
has such service, I dare yeah!  : )

Ok, so I'm a  Leki-holic among other things....




**
 
Hmmm.... LL Bean?
 
I'm a Leki-holic too. They redid my poles at trail days (2 new sections for  
free).
 
Leki customer service may be great, but it's useless if you are on a thru  
hike 
& need the poles. I just had outfitters along the trail fix them when I  fell 
& broke 
a pole (cost $12.00), and when the tips wore out (free fix). The decision  
was have 
them back in 10 minutes, or wait for them to be mailed to Leki, fixed and  
mailed 
back. Easy choice.
FYI - I broke my pole in Georgia in March. If I had broken it in April, the  
outfitter 
would have fixed it free (he said Leki mails parts to outfitters along the  
AT, but he 
hadn't gotten them yet). And since it was Neels Gap (mountain crossings), I  
wonder
if the old owners would have handled it differently (I'm told they may  
have). 
 
hotdog