[at-l] Fw: Appalachian Trail Thru-hikers' Companion

[schlacter9@comcast.net (Michael Schlacter)]

there really ought to be a complaint reolution process.  No one will ever
please everybody and ther is always his story, their story and the truth
----- Original Message -----
From: "Jensine" <rainbowsprings@dnet.net>
To: "Orange Bug" <orangebug74@yahoo.com>
Cc: "At-L" <At-L@backcountry.net>
Sent: Sunday, October 27, 2002 11:50 AM
Subject: Re: [at-l] Fw: Appalachian Trail Thru-hikers' Companion


> Bill,
> Thank you for your comments.  I was only trying to get some suggestions on
> what I should do about this.  I
> therefore posted publicly on a HIKER forum, so that hikers could give me
> feedback.  I was not trying
> to paint JohnO into a corner.  I 'm fully aware that we will not be
capable
> to please everyone who visits our
> establishment.  However, for someone to threaten to remove our listing
from
> the Companion, based on some
> complaints, with no examples, etc. to me was not appropriate.  I feel I
> should have at least been offered more
> information as to what, who and when these complaints were made.  I also
> find it rather ironic, that the majority
> of our Thru-Hiker traffic is in March, April and May, yet I was never
> notified of any complaints until now.
> I can't correct any complaints if we don't know what the complaints were.
> Thanks,
> Jensine
> ----- Original Message -----
> From: Orange Bug <orangebug74@yahoo.com>
> To: Jensine <rainbowsprings@dnet.net>; At-L <At-L@backcountry.net>
> Sent: Sunday, October 27, 2002 12:24 PM
> Subject: Re: [at-l] Fw: Appalachian Trail Thru-hikers' Companion
>
>
> > I think you make good points, but wish you had not chosen to make a
> > private email public over this disagreement. I fear that if there is a
> > mistake, your publication of private email painted JohnO into a corner
> > to defend himself just as you are defending your good name.
> >
> > By publishing names, addresses and phone numbers of trail related
> > businesses, ALDHA offers the implication of endorsement. Somehow, I'd
> > expect businesses that get the bulk of hiker traffic would also get a
> > bulk of criticism. I wonder how many businesses get compliments written
> > into ALDHA or ATC? I would be interesting if ALDHA seeks to become the
> > AAA of hikers. What criteria for inclusion would ALDHA employ, and how
> > consistently would it be applied? How should hikers' comments on trail
> > businesses be evaluated? Are register comments more valid that
> > subsequent letters?
> >
> > Bill...
> > <not a member of ALDHA>
> >
> > --- Jensine <rainbowsprings@dnet.net> wrote:
> > >
> > > ----- Original Message -----
> > > From: Jensine <rainbowsprings@dnet.net>
> > > To: John O <johno@monmouth.com>
> > > Sent: Sunday, October 27, 2002 9:44 AM
> > > Subject: Re: Appalachian Trail Thru-hikers' Companion
> > >
> > >
> > > > Dear John,
> > > > Thank you, however, we have no idea what you are talking about....
> >
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